1. Introduction
This Cookie Policy explains how BALUMA VENTURES F.Z.E, trading as "ZEO" ("ZEO," "we," "us," "our"), uses cookies and similar tracking technologies on zeobeauty.ae (the "Site"). It supplements our Privacy Policy and should be read alongside it.
2. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the Site function, remember your preferences, and give us insight into how visitors use the Site. Similar technologies covered by this Policy include pixels, tags, and local storage.
3. Types of Cookies We Use
| Category | Purpose | Can you disable it? |
|---|---|---|
| Essential | Required for core Site functions — shopping cart, checkout, secure login, load balancing, fraud prevention | No — the Site will not function correctly without these |
| Functional | Remembers your preferences (language, currency, saved items) so you don't have to re-enter them each visit | Yes, via cookie settings — may reduce convenience |
| Analytics / Performance | Helps us understand how visitors browse the Site (pages viewed, time on site, drop-off points) so we can improve it | Yes, via cookie settings |
| Marketing / Advertising | Used to show you relevant ads on other platforms (e.g., Instagram/Meta) and measure the performance of our campaigns | Yes, via cookie settings |
4. Third-Party Cookies We May Use
Depending on the tools active on the Site at any given time, third parties may set cookies when you visit, including:
- Payment providers — to process transactions securely and detect fraud.
- Website analytics providers (e.g., Google Analytics or a similar tool) — to measure Site traffic and usage.
- Social/advertising platforms (e.g., Meta/Instagram Pixel) — to measure the performance of our social media campaigns and, where you consent, show you relevant ads.
- Email marketing / CRM platform — to recognize returning subscribers and personalize the emails sent from hello@zeobeauty.ae (e.g., "Notify Me" and newsletter sign-ups).
We do not control third-party cookies directly; each provider's own privacy/cookie policy governs their use of your data.
5. Managing Your Cookie Preferences
When you first visit the Site, a cookie banner lets you accept or customize non-essential cookies (functional, analytics, marketing). You can change your preferences at any time via the cookie settings link in the Site footer.
You can also control cookies through your browser settings — most browsers let you block or delete cookies, or notify you when a cookie is set. Instructions vary by browser (Chrome, Safari, Firefox, Edge); check your browser's help section for details.
6. What Happens If You Disable Cookies
Disabling essential cookies may prevent you from completing a purchase or using certain Site features. Disabling functional, analytics, or marketing cookies will not prevent you from browsing or ordering, but may make your experience less personalized (e.g., we won't remember your saved cart or show you as relevant recommendations).
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies and tools we use, or in applicable UAE law. We will post the updated version on the Site with a revised "Last updated" date.
8. Contact Us
ZEO Customer Care (BALUMA VENTURES F.Z.E) Email: info@zeobeauty.ae Address: Office B.C. 1308278, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates